Connecting The Dots With Data

Skill Level

Intermediate

Learning Track

Marketing Cloud

Email as a platform is the top channel for marketing ROI precisely because of how it can be used for personalized one-to-one messaging — at scale. We can dream up the most delightful email campaigns, but without the customer data, there’s nothing. That’s why we like to joke that email marketing is 90% data and 10% creative.

In this session, we discuss critical considerations for data mapping and all of the hard work that goes on up front for data modeling to create that ‘single view of the customer’ for marketers. You’ll learn about key considerations that include systems of record and data governance, as well as email preferences and consent management.

About the Author

Jennifer
Rivero
MRE Consulting

I am a Director at MRE Consulting and have 13 years of experience working in customer experience, marketing strategy, and business operations. I was a consultant on the Slalom Strategy & Operations team and the IBM Global Business Services Strategy & Transformation teams, and worked with companies across media & entertainment, energy & utilties, natural gas, healthcare, and retail. Prior to MRE Consulting, I built and led the Digital Marketing team at Sysco, defining strategy and planning for omni-channel campaign activation for web, email, and social media channels. I implemented Salesforce Marketing Cloud, customer lifecycle journeys and campaigns, and worked with sales operations to integrate with the sales process. I led the user engagement strategy and redesign for SyscoFoodie.com, bringing together content marketing and ecommerce.

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