Creating Feedback Loops Throughout The Customer Journey

Skill Level

Intermediate

Learning Track

Account Engagement

In this session, learn how to set up automated feedback programs for various stages of the customer journey. We’ll uncover a practical way to request, collect, display and analyze survey feedback.
This solution uses a combination of Account Engagement, GetFeedback, Salesforce, and CRM Analytics. And through it, you can automate timely email contact and requests for customer feedback. That way, you can easily collect feedback to analyze it, report on it, and take action.

About the Author

Juliet Stephenson
Juliet
Stephenson
Close Brothers

Tech-loving perfectionist and all-round marketer currently specializing in automation and HTML emails. Eco-warrior and nature enthusiast.

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